Refund Policy
Understand how payments, refunds, and access work on the GlobalWeb3 Academy platform.
Last updated: September 10, 2026
GlobalWeb3 Academy is committed to transparency and fairness in all payment transactions. This policy outlines the complete customer payment journey — from visiting our platform to completing a purchase — and explains the conditions under which refunds may be requested and processed.
Website Visit
The customer visits the GlobalWeb3 Academy website and reviews the available courses, programs, or services.
Registration / Account Creation
The customer creates an account or logs into their existing account in order to proceed with a purchase.
Course / Service Selection
The customer selects the course, program, or service they wish to purchase and proceeds to checkout.
Checkout & Payment
The customer reviews the order and payment amount, then selects the available payment option. The payment gateway is integrated at this stage to securely process the transaction.
Payment Processing
The customer is presented with the payment gateway's secure interface, where they complete the payment using the supported payment method.
Payment Confirmation
Once payment is successfully processed, the payment gateway sends confirmation to our platform. The system verifies the transaction status before granting access to the purchased service or course.
Successful Purchase
Upon successful verification, the customer's order is marked as paid and the customer receives access to the purchased course or service through their GlobalWeb3 Academy account.
Failed / Cancelled Payment
If the payment fails or is cancelled, the order remains unpaid and access to the purchased course or service is not granted. The customer may retry the payment at any time.
Refunds
Where a refund is applicable under this Refund Policy, the customer may submit a refund request through the provided support channels. Approved refunds are processed in accordance with this policy and through the applicable payment channel.
Eligible for Refund
Payment was successfully charged but access was not granted due to a verified technical error on our platform.
Duplicate Payment
The customer was charged more than once for the same order due to a processing error.
Not Eligible
Refunds are not provided where access has been successfully granted and course content has been accessed.
Change of Mind
Refunds are not available for change-of-mind cancellations after access has been granted and content viewed.
Processing time: Approved refunds are typically processed within 7–14 business days from the date of approval. Refunds are returned via the same payment channel used for the original transaction where possible.
The payment integration on the GlobalWeb3 Academy platform is required at the checkout stage. Payment confirmation and verification are communicated back to our platform before the customer is granted access to the purchased product or service. No access is provided without verified payment confirmation.
By completing a purchase on our platform, customers acknowledge and agree to the terms outlined in this Refund Policy.
Need Help with a Refund?
Submit your refund request through our support channels and our team will respond within 2 business days.
Contact Support